Contact Our Customer Care Team
Our customer care team boasts a combination of medical doctors with expert knowledge in infant nutrition and customer service specialists trained to solve all your needs. Every question about your baby is important to us – we’re here to listen and help.
We also host a blog where you can read up on European formula, breastfeeding, organic infant nutrition, mom hacks & more. To ensure you receive the most accurate information, we’ve enlisted the help of Dr. Po-Chang Hsu to review our content medically.
Meet Our Customer Service Team
Agustina
Camila
Guadalupe
Manuela
Business hours 🕒: Monday – Friday from 3:00 am – 9:00 pm (EST)
Call us 📞: +1 929-419-4127
Chat with us 👩💻: Connect with a live agent during business hours.
Send us an SMS 📱: +1 929-419-4127
Email us 📧: support@organicsbestshop.com
Please include any relevant details so we can better assist you, such as your order number, account email, photos and anything else that will allow us to help effectively.
A Better Story Begins Here
Hi there, we're Organic's Best, and we're delighted you found us! Our family-run company is dedicated to doing better for babies by offering clean European and organic formula and baby food from top brands like HiPP and Holle.
Our story began when a close friend of ours living in America reached out to us in search of a high-quality formula from Europe. Like many parents, she wasn’t satisfied with her local offerings and struggled to find the right fit for her little one.
As parents ourselves, we know how hard it can be to give your baby the best start, so we happily sent over a supply of organic formula from Germany. What began as a simple act of kindness grew into a service as more parents sought our help; our passion for infant nutrition quickly blossomed into a booming business.
Today, we have proudly delivered more than 100,000 orders and supplied little ones across the globe with top-quality milk since 2019. We offer parents a safe haven of thoughtfully crafted formulas you can trust and a steady stock of products you can depend on.
We aren’t just a retailer;
we are a community of dedicated health-conscious parents, and we invite you to join us on our mission to achieve Happy families. Everywhere.
How We Choose Our Products For You
We take sourcing your baby’s formula seriously. We thoroughly evaluate the ingredient quality, nutritional content, safety, and brand reputation of each of our products so can spend less time hunched over your computer researching and more time enjoying your baby.
At Organic’s Best, you can take peace of mind that we’ve…
Hired doctors to help us comprehensively assess products
Scrutinized ingredient lists and nutrition facts
Investigated the latest recommendations from infant nutrition literature
Researched hundreds of local and international formula brands
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Did you know that we don’t just sell formula? Once your little one is ready for solids, we've got your back with a bounty of organic baby foods. Together, our products ensure that every sip and bite your little one takes counts towards lifelong healthy nutrition.
Try our formula out and see the difference for yourself!
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We invite you to get an insider look at our work process and the faces behind Organic’s Best by watching our About Us video below!
What We Promise You
Clean ingredients matter, but they aren’t the only thing that counts. We value making European baby formula safe, affordable, and available to families everywhere. Here’s what you can expect when you shop with us:
1. Insured Express Delivery
You deserve top-notch service when you buy our premium products. All orders are fully insured and delivered to your doorstep through express courier in just 2 to 5 business days. We never ship via standard post due to long wait times and safety concerns from idle shipments. With express delivery, your baby’s formula is always moving one step closer to your home! *
2. Free Express Delivery
Placing an order worth $100 or more with us? Congratulations, you qualify for our free express delivery! *
3. Authentic Products
Parents need a formula they can trust, so we source our products directly from European manufacturers.
4. Long Expiration Dates
Our direct supply chain ensures our powdered formulas have a minimum shelf life of 6 months into the future. However, we usually offer more prolonged expiration for guaranteed freshness.
5. Climate-Controlled Warehouse
We prioritize the nutritional integrity and protection of your baby’s formula. Our climate-controlled warehouse optimally maintains a stable temperature during all seasons, especially during the warmer months.
6. Discounts on Bulk Orders
All first-time customers qualify for two free boxes/cans of formula when purchasing 12 or more formula containers from us. We also offer bulk order discounts starting from orders of 6 formulas for all our customers. That means you save more money with every additional box or can of formula you buy!
7. Frequently Replinished Stock
We continuously monitor the availability of products from manufacturers. This ensures that we secure the latest batches of formula first, all the time. Even throughout the formula shortage, we made sure our customers were covered.
8. Right Formula Guarantee
Nothing is more important than keeping your little one well-fed and happy. If the formula you tried from us didn’t work out, reach out to us, and we’ll send you a gift card to try another formula for free.
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