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Shipping & Delivery

Our Warehouse

Our products are stored safely and soundly in our Berlin warehouse. Our attentive team securely packages your orders with care and inspects them to ensure they remain intact! After packaging your order with love, we hand it over to our couriers for speedy delivery straight to your doorstep!

Order Cancellation Policy

To offer you super speedy shipping, we start packing and processing your order immediately to send it out lickety-split. For this reason, if you’d like to cancel your order, please contact us within 2 hours of placing it. Simply send us an email at support@organicsbestshop.com. Our superstar support team will happily assist you with your cancellation as long as your order hasn't been fulfilled yet!

Please note that since we are closed on weekends, we are unable to facilitate weekend cancellations.

Formula Return Policy

We get it, mistakes happen. Alas, we can't accept returns for baby formula, even if the package remains unopened. Taking returns would go against our strict hygiene standards and compromise the authenticity of our products. We appreciate your understanding as we do our best to keep our Organic’s Best babies safe and sound.

Customs

When shipments cross international borders, they could be subject to inspection or additional fees charged by your local customs department. Unfortunately, we at Organic’s Best have no control over these charges and are unable to predict them. We do everything within our power to get your order to you on time, but in exceptional circumstances, custom clearance procedures may cause delays beyond our original delivery estimates. We kindly ask you to familiarize yourself with any potential import regulations before placing your order.

If you do encounter any issues with customs and duties, please don’t hesitate to reach out to us at support@organicsbestshop.com and we’ll do our best to assist you. 

Frequently Asked Questions

Yes. You can track your Order HERE

When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We buy all products directly from the manufacturers or their official wholesale distributors.

All our products are always 100% authentic and originally meant for the European market.

All our baby products have a guaranteed expiry date of 6 months into the future or more.

Due to the nature of the products, you will usually find a longer expiry date with our non-baby-formula products.

Around 99.9% of all orders arrive within 1-5 business days.

If you experience issues with the arrrival of your order, we will find a solution or offer you a free resend or full refund.

No questions asked!

If you feel there is a better formula for your little one than the one you tried, we'll send you a gift card worth a box/can of formula of your choice to try out another box or can of formula.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Organic's Best has no control over these charges, nor can Organic's Best predict what they may be. 

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We exclusively ship all orders with insured express delivery to ensure all orders arrive in only 1-5 business days.

Please note that delivery times can vary depending on the region we are shipping to. Most orders arrive earlier than our estimated time frames.

Unfortunately,we do not accept returns. We do this because most of our products are perishable or hygienic items. We must protect the integrity of our inventory for all of our customers. All of our products are safely shipped from clean and secure warehouses, in new and unopened condition.

You can cancel and get a refund as long as your order has yet to be processed and sent. Once the order has been shipped, we can't cancel or refund it.

Please contact our Customer Support.

FAQs: Products & Ingredients

All our infant formulas and follow-on milks underlay strict European standards. So even inexpensive brands meet the basic nutritional needs of infants.

Some manufacturers, such as Holle and Lebenswert, for example, offer products that are as natural as possible, while suppliers such as HiPP focus on getting as close as possible to real breast milk while maintaining organic quality.

Our direct supply chain guarantees an expiration date of 6 months into the future or more. This applies to powdered formula, as baby food and Ready To Feed formula can have shorter expiration dates.

If you want to know the exact expiration date of a product, please contact our Customer Support.

Probiotics are live bacteria found especially in fermented food and also in breast milk. These bacteria also live inside our large intestine and are known as gut flora. They play an enormously important role not only for digestion but also for the immune system.

New to this world, babies first have to build up this wall of bacteria. The large intestine has to be colonized with useful bifido and lactic bacteria, preventing disease-causing germs from settling in. Their main role is to boost the immune system, improve food digestibility, and reduce metabolic disorders.

Some manufacturers of baby food, such as HiPP, emphasize on the importance of probiotics and prebiotics.

The Combiotik line contains Lb. fermentum, which is a bacteria they cultivated from real breast milk. If you are looking for a formula rich in probiotics HiPP Combiotik and HiPP Combiotik HA is the best option for you.

During natural birth, babies are exposed to their first dose of bacteria when passing through the birth canal. Babies born via cesarean section or prematurely do not receive the same amount of probiotics and particularly benefit from being fed probiotics from a young age.

Prebiotics are indigestible fibers (i.e. complex carbohydrates such as galacto-oligosaccharides or GOS in short) and are, so to speak, a precursor of bacteria: They enter the colon undigested and serve as food for probiotics. They regulate digestion and prevent constipation. When your baby is already eating a mixed diet you can add prebiotic foods to the plan: i.e. beans, peas, bananas, berries, and oats are high in prebiotic fibers.

Oligosaccharides are indigestible fibers (prebiotics) found in breast milk (HMO) that serve as food the healthy bacteria in the intestine that is responsible for a healthy immune system and digestion. Breastfeeding a baby is the easiest form to improve the gut microbiome of your baby. Nonetheless, when feeding formula you don’t have to worry about your baby not getting the same nutrients.

Galacto-oligosaccharides (GOS) derived from cow’s milk lactose are almost identical in their structure to HMO’s and improve your baby’s gut flora just as well - for a happy stomach. And mommies know, a better digestion means less fussiness and a better sleep schedule!

Mostly, you will come across the label "DHA" (docosahexaenoic acid) and "ARA" (arachidonic acid), which are long-chained polyunsaturated fatty acids (LCP).

As you probably already know, LCP’s are essential for all humans - not only children. They play a central role in the normal development and functioning of the brain and central nervous system, as well as impacting on immunological reactions.

Because humans cannot produce them themselves, they have to be part of your diet. During pregnancy, the fetus obtains ARA and DHA through the placenta. Both premature babies and full-term babies need to ingest them with their diet.

Omega-3 and Omega-6 fatty acids belong to the LCP group and are essential for a healthy mental and physical development. Humans produce DHA and ARA when they ingest α-Linolenic acid and Linoleic acid which are Omega-3 and Omega-6 fatty acids respectively. To ensure that babies obtain enough DHA, baby food manufacturers have always added it to their formulas. The amount is regulated by law, therefore, you will always find enough Omega-3 fatty acids in every formula.

Because of the development of the brain, nervous system and vision, babies bodies have a high demand for LCP’s. Every formula contains age-appropriate amounts of Omega-3 and Omega-6 fatty acids to provide your child with enough DHA & ARA ensuring that your child obtains all essential nutrients - for a happy brain!

Demeter certification

Demeter certification is the #1 reason you can trust HOLLE organic baby formula. The biodynamic standards of Demeter exceed conventional organic agriculture and makes it the highest and strictest organic certification in Europe.

The Demeter philosophy is:

No genetically, chemically or synthetically modified seeding materialBiodiversity on all farms100% certified organic feed*Species-appropriate husbandryNo dehorning of the cattleHolistic farming methodsNo useless, product-harming food processing (e.g. homogenization of milk)

The Demeter label ensures that at least 90% of the ingredients come from Demeter certified manufacturing. Demeter’s biodynamic farming stands for sheer sustainability.

*acquisition of compound feed underlies strict rules (e.g. anual compound feed must consist of at least two-thirds Demeter quality feed)

Holle’s Baby Cow Formulas follow Demeter regulation

Bioland certification

Bioland lives by seven principles:

100% sustainabilitySupport soil fertilityAppropriate animal farmingProduce wholesome foodPromote biodiversityPreserve natural habitatsEnsuring a future worth living in

No coloring agents, preservatives or artificial flavoring are allowed in any Bioland products.

Lebenswert BIO products follow Bioland regulation.

Feeding Instructions in English

Holle Stage PRE

Holle Stage 1

Holle Stage 2

Holle Stage 3

Holle Stage 4

Holle Goat Stage PRE

Holle Goat Stage 1

Holle Goat Stage 2

Holle Goat Stage 3

Holle Goat Stage 4

Holle A2 Stage 1

Holle A2 Stage 2

Holle A2 Stage 3

Holle Goat Stage 1 - Dutch Version

Holle Goat Stage 2 - Dutch Version

Holle Goat Stage 3 - Dutch Version

HiPP Stage PRE

HiPP Stage 1

HiPP Stage 2

HiPP Stage 2 No Starch

HiPP Stage 3

HiPP Stage 1+

HiPP Stage 2+

HiPP Dutch Stage 1

HiPP Dutch Stage 2

HiPP Dutch Stage 3

HiPP Hypoallergenic PRE

HiPP Hypoallergenic 1

HiPP Hypoallergenic 2

HiPP Anti Reflux

HiPP Comfort

Jovie Stage 1

Jovie Stage 2

Jovie Stage 3

Lebenswert BIO Stage 1

Lebenswert BIO Stage 2

Lebenswert BIO Stage 3

Löwenzahn Stage 1

Löwenzahn Stage 2

Löwenzahn Stage 3