Shipping & Delivery
About Us
Our Warehouse
Our products are stored safely and soundly in our Berlin warehouse. Our attentive team securely packages your orders with care and inspects them to ensure they remain intact! After packaging your order with love, we hand it over to our couriers for speedy delivery straight to your doorstep!
Climate Controlled Warehouse
We prioritize the integrity and safety of your baby formula. That’s why our warehouse is meticulously climate-controlled, maintaining an optimal temperature of 25°C Celsius (77°F). This ensures our formulas are preserved in the best conditions, safeguarding their nutritional value and quality. You can trust in us to deliver not just a product but a promise of premium care for your little one's nutrition.
Authentic Products
Parents need baby food they can trust, so we only source our products directly from the official manufacturers in Europe. By cutting out the middleman, we guarantee that all our products are authentic. Owing to this, over 31,277 moms, dads, grandparents, and caregivers have relied on us to supply them with formula.
Right Formula Guarantee
Nothing is more important to us than making sure your little one is well-fed and happy. So if you are thinking about trying another formula after buying from us, let us know! We'll send you a gift card to try out another box or can of your choosing for free. Get in touch with us for help finding the best option for your baby!
Free Express Delivery
We offer free delivery on all orders of $100 and up! Orders are shipped via UPS Express Priority or DHL Express. Babies can get pretty cranky when waiting for their bottle, so to get that formula into your hands quickly, we select the carrier with the fastest current delivery times.
Unfortunately, residents of Alaska, Hawaii, & Puerto Rico are ineligible for our free delivery offer due to their more remote locations. Shipping charges for these destinations are calculated at checkout.
Insured Express Delivery
When you buy our premium products, you deserve top-notch service. That's what you get with our insured express delivery which brings your order straight to your door in only 2 - 5 business days! Are you worried about buying formula all the way from Europe? Our comprehensive insurance coverage melts away stress. In the unlikely event that something happens, your shipment is fully insured!
Our warehouse team processes orders Monday through Friday. If you place your order on the weekend, it gets processed within 48 business hours.
Keeping an eye on the status of your order is easy as ABC, click here to track your package.
By purchasing from us, you agree that your order is only for personal use.
Please note we are unable to ship to Mexico, India, and Russia.
Fresh Formula Guarantee
As a parent or caregiver, your full-time job is being prepared, which usually means having a steady stock of formula on hand. Our direct supply chain guarantees an expiration date of 6 months into the future or more. That way, you can buy your formula well in advance and always receive the freshest batch. Thanks to our long expiration dates, you never have to be without baby formula when you buy it fresh from us!
We’re Constantly Replenishing Our Stock
We make shopping for European organic formulas easy and accessible for all families. We continuously monitor the availability of baby formula from manufacturers. This allows us to stock our shop with the latest batches of formula all the time. We also continue to add new premium products that make it simple to offer your little one the best nutrition. Stay informed about our inventory and get exclusive promotions by subscribing to our newsletter here.
Order Cancellation Policy
To offer you super speedy shipping, we start packing and processing your order immediately to send it out lickety-split. For this reason, if you’d like to cancel your order, please contact us within 2 hours of placing it. Simply send us an email at support@organicsbestshop.com. Our superstar support team will happily assist you with your cancellation as long as your order hasn't been fulfilled yet!
Please note that since we are closed on weekends, we are unable to facilitate weekend cancellations.
Formula Return Policy
We get it, mistakes happen. Alas, we can't accept returns for baby formula, even if the package remains unopened. Taking returns would go against our strict hygiene standards and compromise the authenticity of our products. We appreciate your understanding as we do our best to keep our Organic’s Best babies safe and sound.
Customs
When shipments cross international borders, they could be subject to inspection or additional fees charged by your local customs department. Unfortunately, we at Organic’s Best have no control over these charges and are unable to predict them. We do everything within our power to get your order to you on time, but in exceptional circumstances, custom clearance procedures may cause delays beyond our original delivery estimates. We kindly ask you to familiarize yourself with any potential import regulations before placing your order.
If you do encounter any issues with customs and duties, please don’t hesitate to reach out to us at support@organicsbestshop.com and we’ll do our best to assist you.
Frequently Asked Questions
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Yes. You can track your Order HERE
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When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
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We buy all products directly from the manufacturers or their official wholesale distributors.
All our products are always 100% authentic and originally meant for the European market.
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All our baby products have a guaranteed expiry date of 6 months into the future or more.
Due to the nature of the products, you will usually find a longer expiry date with our non-baby-formula products.
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Around 99.9% of all orders arrive within 1-5 business days.
If you experience issues with the arrrival of your order, we will find a solution or offer you a free resend or full refund.
No questions asked!
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If you feel there is a better formula for your little one than the one you tried, we'll send you a gift card worth a box/can of formula of your choice to try out another box or can of formula.
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The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Organic's Best has no control over these charges, nor can Organic's Best predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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We exclusively ship all orders with insured express delivery to ensure all orders arrive in only 1-5 business days.
Please note that delivery times can vary depending on the region we are shipping to. Most orders arrive earlier than our estimated time frames.
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Unfortunately,we do not accept returns. We do this because most of our products are perishable or hygienic items. We must protect the integrity of our inventory for all of our customers. All of our products are safely shipped from clean and secure warehouses, in new and unopened condition.
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You can cancel and get a refund as long as your order has yet to be processed and sent. Once the order has been shipped, we can't cancel or refund it.
Please contact our Customer Support.
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