BABY FORMULA
  • Shipping & Delivery

    About Us

    Our Warehouse

    Our products are stored safely and soundly in our Berlin warehouse. Our attentive team securely packages your orders with care and inspects them to ensure they remain intact! After packaging your order with love, we hand it over to our couriers for speedy delivery straight to your doorstep!

    Order Cancellation Policy

    To offer you super speedy shipping, we start packing and processing your order immediately to send it out lickety-split. For this reason, if you’d like to cancel your order, please contact us within 2 hours of placing it. Simply send us an email at support@organicsbestshop.com. Our superstar support team will happily assist you with your cancellation as long as your order hasn't been fulfilled yet!

    Please note that since we are closed on weekends, we are unable to facilitate weekend cancellations.

    Formula Return Policy

    We get it, mistakes happen. Alas, we can't accept returns for baby formula, even if the package remains unopened. Taking returns would go against our strict hygiene standards and compromise the authenticity of our products. We appreciate your understanding as we do our best to keep our Organic’s Best babies safe and sound.

    Customs

    When shipments cross international borders, they could be subject to inspection or additional fees charged by your local customs department. Unfortunately, we at Organic’s Best have no control over these charges and are unable to predict them. We do everything within our power to get your order to you on time, but in exceptional circumstances, custom clearance procedures may cause delays beyond our original delivery estimates. We kindly ask you to familiarize yourself with any potential import regulations before placing your order.

    If you do encounter any issues with customs and duties, please don’t hesitate to reach out to us at support@organicsbestshop.com and we’ll do our best to assist you. 

    Frequently Asked Questions

    Yes. You can track your Order HERE

    When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

    We buy all products directly from the manufacturers or their official wholesale distributors.

    All our products are always 100% authentic and originally meant for the European market.

    All our baby products have a guaranteed expiry date of 6 months into the future or more.

    Due to the nature of the products, you will usually find a longer expiry date with our non-baby-formula products.

    Around 99.9% of all orders arrive within 1-5 business days.

    If you experience issues with the arrrival of your order, we will find a solution or offer you a free resend or full refund.

    No questions asked!

    If you feel there is a better formula for your little one than the one you tried, we'll send you a gift card worth a box/can of formula of your choice to try out another box or can of formula.

    The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Organic's Best has no control over these charges, nor can Organic's Best predict what they may be. 

    Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    We exclusively ship all orders with insured express delivery to ensure all orders arrive in only 1-5 business days.

    Please note that delivery times can vary depending on the region we are shipping to. Most orders arrive earlier than our estimated time frames.

    Unfortunately,we do not accept returns. We do this because most of our products are perishable or hygienic items. We must protect the integrity of our inventory for all of our customers. All of our products are safely shipped from clean and secure warehouses, in new and unopened condition.

    You can cancel and get a refund as long as your order has yet to be processed and sent. Once the order has been shipped, we can't cancel or refund it.

    Please contact our Customer Support.

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